If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. We only replace items if they are defective or damaged or if a vehicle accessory, not correct for your vehicle. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again or card statement again, and then contact us. Items for exchange will be sent within 14 days of receipt, stock permitting.Īpproved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receipt of the returned item. We will also notify you if the item is incomplete or damaged, and of the approval or otherwise of your refund or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. We will issue you a Return Authorisation # with the shipping details. To complete your return, you need to let us know what you wish to return (please quote your Order # or Invoice #) and how you will be sending it to us. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We guarantee that the high quality products we sell are 'fit for purpose' - if it doesn't work for your vehicle, let us know within 30 days, send it straight back and we can exchange or refund.
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